TOS: Terms of Service AUP: Acceptable Use Policy



1. WebSupportGuru.com Terms of Service

All Terms and Conditions of this Terms of Service (TOS) and Acceptable Use Policy (AUP) may be modified at our sole discretion without prior warning. Changes to this TOS does not constitute grounds for early contract termination or non-payment. Please check back regularly for any updates.

Use of WebSupportGuru's Service constitutes acceptance and agreement to WebSupportGuru's AUP (Acceptable Use Policy) as well as WebSupportGuru's TOS (Terms of Service). From herewith in this TOS and AUP, the usage of "us", "we", "our", "ours" shall constitute reference to WebSupportGuru, the usage of "you", "your", "they", "them" shall refer to client / customer of WebSupportGuru.

1. Acceptance of Contractual Agreement Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract and receipt of such order by WebSupportGuru, that you are agreeing to our TOS and AUP. No Modifications of said contract by Customer is allowed.

2. WebSupportGuru will provide and Customer will purchase and pay for the Services and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service and service fees have been communicated to the customer and that they are aware of all applicable charges as per TOS and AUP. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.

3. In connection with any Hosting Services, if Customer's actual bandwidth usage in any month exceeds allotted amount, specified in Customer's contract, Customer will pay us any additional fees as determined by WebSupportGuru.

4. Payment: Establishment of this service is contingent upon receipt of payment from Customer to WebSupportGuru. Subsequent payments are due 30 days after the first payment and will continue every 30 days until cancelled by either party. Any additional services relative to a primary hosting account, will be prorated to the primary hosting account's monthly recurring billing date, along the following guidelines of prorating methodology: (total monthly fees/30) * number of days to monthly recurring billing cycle. Any setup fees will be charged full setup fee pricing and are applied at time of initial request of such services.

5. Payments and Fees: Payment is due on the defined monthly recurring billing date of each month. Bandwidth overage will be charged at the rate of $2.00 per GB and will only be added in full Gigabytes. Credit cards that are declined for any reason are subject to a $10.00 declination fee. Service will be interrupted on accounts that reach 5 days past due. Service interrupted for nonpayment is subject to a $40.00 reconnect charge. Accounts not paid by due date are subject to a $8.00 late fee. Accounts that are not collectable by WebSupportGuru will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay the company a 'Processing and Collection' fee of not less than Fifty ($50.00) nor more than One Hundred and Fifty ($150.00)

6. Delinquent Accounts: WebSupportGuru may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees or any collection fees.

7. Account Cancellation: All requests for canceling any service / services must be sent to Billing Department with a minimum of 7 days notice but not more than 60 days prior written notice. Confirmation Receipt of cancellation will be sent within 24 hours of our normal cancellation department hours of 9AM to 9PM PST Monday - Friday

8. Refunds and Disputes: All payments to WebSupportGuru are nonrefundable. This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as chargebacks, in WebSupportGuru's discretion which is valid, under the terms and conditions of our TOS and AUP, will result in service interruption and reconnection fees to restore the desired service.

9. We will use our best efforts to maintain a full time Internet presence for our customers. The customer hereby acknowledges that the network may, at various time intervals, be down due, but not restricted to, utility interruption, equipment failure, natural disaster, acts of God, or human error. In no event shall WebSupportGuru be liable to the customer for any damages resulting from or related to any failure or delay of WebSupportGuru in providing access to the Internet under this Agreement. In no event shall WebSupportGuru be liable to the customer for any indirect, special or consequential damages or lost profits arising out of or related to this Agreement or the performance or breach thereof. The aggregate, total liability of WebSupportGuru under this Agreement, if any, shall in no event or circumstance exceed the total amount actually paid by the customer. The terms of this Section will survive any termination of this Agreement.

Any other questions on this policy should be directed to Information@websupportguru.com

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WebSupportGuru - Acceptable Use Policy (AUP)

Terms and Conditions of this TOS (Terms of Service) and AUP (Acceptable Use Policy) may be modified at our sole discretion without prior warning. Changes to this TOS does not constitute grounds for early contract termination or non-payment. Please check back regularly for any updates.

Use of WebSupportGuru's Service constitutes acceptance and agreement to WebSupportGuru's AUP (Acceptable Use Policy) as well as WebSupportGuru's TOS (Terms of Service). From herewith in this TOS and AUP, the usage of "us", "we", "our", "ours" shall constitute reference to WebSupportGuru or other WebSupportGuru related companies, the usage of "you", "your", "they", "them" shall refer to client / customer of WebSupportGuru.

All users of WebSupportGuru´s Internet services and their clients, must comply with this AUP and our TOS (Terms of Service).

IMPORTANT NOTICE: *All Payments To WebSupportGuru Are Non-Refundable*

We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. We may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your WebSupportGuru account or other actions as detailed below without notice, based upon the nature of the violation.

This document is intended to provide a basic understanding of our Acceptable Use Policy (AUP). The following are guidelines for the establishment and enforcement of our AUP. If a WebSupportGuru account violates this Acceptable Use Policy or our TOS, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however based on the nature of the violation, could result in immediate termination of service.

The following constitute violations of this AUP:

* Illegal Activities: Our services may not be used for illegal purposes or in support of illegal activities or other content that we deem inappropriate. We reserve the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

* Harm or Endangerment to other people: You may not use our service to harm, or attempt to harm, others in any way, including, but not limited to child pornography, or use our service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.

* Forgery or impersonation: Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

* Unsolicited E-mail, News Bombing (SPAM): Use of the our service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate termination of the offending account. Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove any and all traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been completely removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation will be immediately and permanently removed from our network without notice. Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending account.

* Copyright or trademark infringement: Use of the WebSupportGuru service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources and the unauthorized transmittal of copyrighted software. Use of the  service to collect, or attempt to collect, personal information about third parties without their knowledge or consent. Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.

* Network disruptions : Use of the WebSupportGuru service for any activity which affects the ability of other people or systems to use WebSupportGuru Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. We will not tolerate any subscriber attempting to access the accounts of others or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data. WebSupportGuru, does not allow the hosting of IRC, IRC Bots, or eggdrops on our network. Servers found hosting this material will be subject to immediate cancellation without refund. Use of the service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of WebSupportGuru's or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending account is subject to immediate termination.

* Security: You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

* Network Security: WebSupportGuru accounts operate on shared network resources. Excessive use or abuse of these resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.

REPORTING VIOLATIONS OF WebSupportGuru AUP

WebSupportGuru requests that anyone who believes that there is a violation of this AUP direct the information to the Abuse Department at Abuse@WebSupportGuru.com and if possible provide the IP address used to commit the violation, date and time of the violation and evidence of the violation.

Any other questions on this policy should be directed to Information@websupportguru.com

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